Refund policy

Your 100% satisfaction is guaranteed on any product you buy from us. Cleo and Mathilde will gladly accept unworn, unwashed, or defective merchandise for refund or exchange when items are returned within 15 days (with tags attached). Your refund for the returned merchandise will be credited back to the original order payment method. Gift returns are credited to a gift card.

Items returned after 15 days, but within 30 days will be issued as a merchandise credit to be used on your next purchase. Items returned after 30 days will be shipped back to the customer.

Please note that original shipping charges are not refundable. Additional shipping charges will not be applied on any exchange order if the merchandise is of equal or lesser value.

Allow up to three weeks for your return to be received and processed. If we have your email address, we will send an email confirming that your return or exchange has been processed. 

Please contact us if you have any questions or concerns about your order - we love to hear from our customers!